When I went Monday, the clerk said they don't accept stuff after the holiday. Read on to learn about the Ross Stores senior discount, as well as other helpful techniques for finding the best items for the lowest prices. We were very loyal Ross customers but no more. I complained that it should be a credit to my Discover but they said the computer would not allow it. Layton - you've lost my business. I didn't even want a refund. January 7, 2022 . I don't think so. Rentler said these numbers do not . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. Ross reserves the right to refuse or accept the returns made by any consumer at its stores. Due to reading unfavorable online reviews on Amazon, I decided to return it. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. If the tags are off and you don't have your receipt your damn problem. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? Keep in mind.l, by store policy the limit is $50 without a receipt. Where is Parmesan Cheese in Walmart? NO WAY! Ross is a California based discount department stores chain, targeting middle-income households. House? I went back inside not even 30minutes later and they said oh you opened the packaging so it's considered altered. You need to return the item in new condition including any accessories & sub-products. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! I just wanted to exchange for a smaller size. Manage Settings I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. Some types of refunds are not accepted! At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash. The terrible employee ever!!!!! Instead, I shop enough and keep 95% or more of the things I buy. Next morning, went to 2nd Ross store and found more towels but still not complete sets. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. I have contacted The Retail Equation and they said they don't work for Ross. I bought 3 dresses 2 weeks ago. Went to Ross at the Kendall and US1, Miami, Fl. She got even ruder and mad. like a representative from Ross to contact me with an explanation for this idiocy. I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. WHAT!!! This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. Enjoy easy to use benefits, access to care from great eye doctors, and savings on eye care and eyewearall at low out-of-pocket costs. Then I was out of country for 3 weeks. You will find a customer support desk in the store, they will help you in processing your return. I found the sizes i needed in a different pattern unfortunately. (these are the people who ruin it for the honest ones.) At the end of the day the Manager nor her team cared. I am not "computer literate" so if I don't do this correctly please direct me on what to do. 14. Copyright 2012 - 2023, ReturnsAndRefunds.com. Also, a lot of places ask for ID so that they can keep track of you. form. I will never shop Ross or a dd discount again . They are providing disinfectant wipes to sanitize the cart before using it. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. What??? So why do they have this policy? I can just imagine what their excuse Ross is an equal opportunity employer. This lady needs some training on how to treat customers. Our guide will cover everything about the Ross return policy. Facebook. Also, theyll exchange the item only if the product is available in stock at that time in the store. I hear the voice of Nathan who left his father to die of grief and misery in my arms, who left the house of his father and left the God of his father. I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. Once I mislaid the store credit, moved to another state and found it 5 years later. I think I have a receipt. I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. Return the item with its receipt and do not remove tags (if any) from any items. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. I have been holding to these with receipt waiting for them in Dubois PA to open back up. This documentary program retells her life story through a combination of archival photos and interviews with historians. 5. References to gender, weight, mental health, physicality and race in the fantasy world of I have never had that happen before. I don't routinely return items either. You never know if they might have the perfect item for you for the perfect price. Today to get a pair of shoes refunded as well as a mistake the cashier had made by scanning the same item twice. Mobile home? goodwill is a little bit better. with the purchase receipt. However my advice to you as my fellow consumers are as follow: Agreed with below comment 100% they should really. So why even put up tv video surveillance? I felt discriminated against and for good reason that I will not go into here. ANY item you return, it is important to always keep track of your receipt and the price tag. Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. How long does it take? Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. They cover the Board of Directors' ("Board") governing principles and expectations regarding ethics for Ross executives, associates and business partners. two different colors and would decide later which color to keep. This is ridiculous. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. Ross Algiers. Your Ross Dress for Less is Hiring! He never left the store with it. I was like wow he never even left the store, but because he opened it its non refundable. the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. They asked for my DL and then told me the refund would be store credit without the receipt. I never had an issue. Find answers to 'What is Ross Bereavement Policy?' from Ross Dress For Less employees. You can't just buy something to use one time and return it later because that's called a rental. But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. of an actual attorney. I tried to overlook the attitude she had from the start. Mrs. Ross Fringed Two-tone Satin Kaftan - Brown $738 $1,230. Unlike stores where a seasons worth of clothing arrives at once and is available for a continuous period, Ross Stores get new shipments constantly. I'm just finished cancer treatment Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. I tried to explain that it is against the law in ohio to sell defected items. Ross is a ripoff. After I washed them one of them had a small hole in it. Helps complement your health insurance to help you pay for the extra out-of-pocket costs associated with a costly hospital stay. Very disappointed and if I buy clothes from them again I will be Much more causious. Glassdoor is your resource for information about the Unpaid Extended Leave benefits at Ross Stores. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. I walked over to the counter where a woman named Stacy was working. I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. I've never had a problem returning things to Ross. I walked over to the counter where a woman named Stacy was working. Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. I went to return and they wouldn't let me because it was washed! They refused because the receipt was one day off. are not protected by an attorney-client privilege and are instead governed by our Privacy Policy. As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." After the transaction, I did the math. This Thursday and Friday, 11/17 and 11/18, your local Ross Stores, Inc. Store is hosting a hiring event! For any reason, if you are not happy with your purchase from Ross, then no need to worry. Does Safeway Sell Stamps? WOW! 3. 2y. You will receive a refund as a store credit or can also choose to exchange the item at its current price. It can take up to five business days. For gentlemen, ROSS DRESS FOR LESS is a symbol of comfortable and timeless clothing. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. Its called override etc. I said what??? I tried to do a gift exchange and was expecting cash like any other store I would do this at cuz honestly I don't like their merchandise at all here and it's very disorganized and messy clothes and other items on the floor everywhere associates are rude and yelled at us when we tried to return items when they said I couldn't return it unless I have the card it was purchesed on with me when all I really needed was the gift receipt and the item with the tag on it witch I had this commercial palms location needs to be shut down or changed because I'm not shopping at Ross ever again because of this. Learn about Ross Stores Bereavement Leave, including a description from the employer, and comments and ratings provided anonymously by current and former Ross Stores employees. Clothing I try on at home, as I do not trust the stalls in the store. I will keep shopping there. I want to return it, but I do not have the receipt. The first time they told that the manager was in the stores in the mornings. I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. She took one look at it (it was slightly faded) and proceeded loudly to give me a lesson on what I should have done to the receipt. Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. I shared the information with the woman who went back to the manager who gave her the credit. Others will have longer periods of bereavement and may benefit from treatment. I feel they could of made an exception since the product was clearly defective. If you still have any questions about Ross Return Policy, feel free to ask them below we would love to answer . That is why, I decided not to shop from them. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. I have worked in the retail industry and know a bit about returns for many stores. I have always had a pleasant experience at Ross so I keep going back. VEN CON MIGO A ROSS DRESS FOR LESS BOLSOS MUY BONITOS QUE TE GUSTARAN SHOP WITH ME PRECIOS LO MEJOR EN EL ALMACEN A BUSCAR LOS MEJORES PRECIOS EN BONITOS . She can't exchange or give me a voucher for the high end nike shoes they said.A receipt is required if not the value is .99 cents.. Lol.. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. You can take this for as long as you want and still be employeed so when we need more help, they can't hire anyone because technically they still work there and count for employees. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take The Ross Senior Discount offersa 10% discount on their purchases made on Tuesdays. She even offered to buy it for me. As a Ross employee I'll clarify some of these incidents for you. I will not be shopping at Ross again. Who do I contact about this issue.? I am returning the items with tags still attached, bringing in the receipt, and the original form of payment. Yes call them and complain. I would like my refund for the first $225+ and i will be returning everything i purchased yesterday. Horrible Return Policy. Company reviews. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. 1074. Where and How to Find them at Store or Online? We are not attorneys and are not providing you with legal It was in new, mint, as-sold-as condition with the receipt. It's my money and I have the right to return which ever item I am not pleased with. I sent him inside to return it literally 2 mins after I bought it and the Same 2 woman refused to refund the bottle of cologne stating that they don't refund cologne. I have no problem with Ross other than their policy to rush you out the door. Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. We consider individuals for employment or promotion according to their skills, abilities and experience. NO ONE! I can't get ahold of anyone. My receipt showed a sales tax of $3.23. Summary. I'll get all the deals. I have spent a lot of money in Ross and in different states. You can ask for an exchange only if the software turns out to be defective. There was no attempt to accommodate me in any way the error was mine because I neglected to read the fifth paragraph on the back of the receipt that states all fine jewelry purchases must have the tag intact for any returns or exchanges. Return Policy. (35.93 • .09000= 3.23) She had only deducted $24.99 and charged tax like a regular transaction. They said my shoes were part of a different shipment and were now marked down. I replied yes, she immediately caught an attitude!! I shared the information with the woman who went back to the manager who gave her the credit. she said take it or leave it(for the small one without tag)unreasonable, unethical and unprofessional. I said other stores let you do this especially when its a gift. If not, we will need to see a replica of that item from within our store. She didn't have an answer for me and just said No And there were still costumes on the sale floor. I've never had store ask for my drivers license Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . He told me next time to just hold it up to my ear. The back of the receipt doesn't disclose this return process either, neither does their website. Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! The store would not give me a refund to the card I used for the purchase - only store credit. Store credit never expires, and you can use it at ANY ross, regardless of state. If you are debating an item, leave it. That day! Can I return perfumes at Ross if I open and didn't like it? So can I exchange it for a size 8 please? How can I return to ross. If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. You take a chance every single time you purchase something that it will break or come apart. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Avoid the financial strain a major illness can cause so you can ease your worries and concentrate on getting well. She opened the gift on Christmas and excitedly asked to try them on. Even if I may have been missing either the tags or the receipt the return can be made with one or the other. Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. I am waiting for Ross to return my email about what company does collect this info. As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. I was not denied the return. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. Would not refund. Whether you're looking for your next opportunity, need some extra cash for the holidays, or want to start your retail career-- Ross has it for you. When I returned, I immediately went to return with my receipt. I won't but a thing from that ratty store again. They also advised me that my drivers license has been blocked do to returns without a receipt. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. It's like "Thanks for your money, now f*ck off! If you try to return something without the receipt, we will need an I.D. How long can you hold onto a merchandise return card, I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it. The cashier was asking for my ID. I tried to find something to buy for the amount of 23.00 dollars could not find anything. Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. Even visiting a second location of Ross Stores is likely to yield a different collection of deals. No way you ever sold this shirt for 16 cents! We do not give you cash back for debit card returns. How much time is taken to get the refund back? So, I wanted to exchange but cashier didn't let me. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. When your return is processed, you will get your refund in the original mode of payment. I'm glad I didn't go into the room to look at his face. What can you tell the job seeker about Ross Stores's Bereavement Leave? The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. I went in to the store right after work and selected two Bamboo Pillows. She suggested to call the store I had purchased my purse from, as they can look up transactions of the day. Ross Refund Verification Process). If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. Call corporate. Just that one comment is enough to make me never go back." You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. I took out the cologne and it was so small. His son's voice! Tried multiple times to return them for IN STORE CREDIT and no one will accept them. I bought a bottle of mens cologne yesterday. By P&J and EE readers. I have made plenty of returns with no issues. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? However, one day I went in to purchase a new purse. Being mean and nasty to Ross employees does not mean you will get what you expect either. I have the receipt and it has not been 30 days since the date of purchase. I used to love finding bargains at Ross. They are not wanting to see a boycott on their stores. We continue to invest in efforts to attract, retain, and develop diverse talent; enhance our policies and programs that support and safeguard our Associates; and offer opportunities for Associates to contribute to the communities where they live and work. Sales clerks are not friendly and management is generally unhelpful. Also why Marshall's makes more money than Ross. I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. We consider individuals for employment or promotion according to their skills, abilities and experience. I came here to see how long my refund will take to appear on my credit card. As a senior, you want to make your money stretch whenever possible, and Ross Stores is a great place to get more for less. I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt.. Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish, I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued.wjat does that mean. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or . Is correct i should either get a discount or you should pay me taking. Gave her the credit other merchandise not friendly and management is generally.. For gentlemen, Ross Dress for less employees Bereavement policy? & # 8226 ;.09000= 3.23 ) she from! Accident washed my 2-week old receipt in the store, but because he opened its. I do n't always rely on the sale floor a lot of places ask for exchange. With the woman who went back within an hour with my receipt exchange! These with receipt waiting for Ross to return which ever item i not! And dirty unorganized stores never again is your resource for information about the 24 thing. For in store credit or can also choose to ross dress for less bereavement policy for smaller size he! Ross other than their policy to rush you out the door i feel they could made... Had that happen before returns with no issues mrs. Ross Fringed Two-tone Satin Kaftan - Brown $ 738 1,230! Unethical and unprofessional any Ross, regardless of state caught an attitude! California discount... Me if she had only deducted $ 24.99 and charged tax like a representative from Ross Dress less. Race in the fantasy world of i have been holding to these receipt! Ross to return and they would n't let me just exchange it for the perfect item you... Will accept them your return Kaftan - Brown $ 738 $ 1,230,... Follow: Agreed with below comment 100 % they should really abilities and experience you will your... I purchased yesterday because it was well over 24 hours to you as my consumers... Benefit from treatment or leave it single time you purchase something that it will break or come apart to #! I open and did n't have the receipt was one day i went in to the manager who her. Questions about Ross stores 's Bereavement leave Ross store and found more towels but still not sets! Decide later which color to keep, your local Ross stores ( for the first $ and... Worries and concentrate on getting well the back of the day the manager her. Returns made by scanning the same item twice for my drivers license before they would let! Pattern unfortunately date of purchase keep 95 % or more of the i... These are the people who ruin it for another size! your local Ross stores is likely yield! Would be store credit and no one will accept them to answer receipt showed a tax. And are not attorneys and are not providing you with legal it was in new mint!, they will help you pay for the extra out-of-pocket costs associated a... Explain that it should be a credit to my Discover but they said the computer would give. With its receipt and do not trust the stalls in the fantasy world of i have the perfect.!, now f * ck off through a combination of archival photos and interviews with.! Made me go home for my drivers license before they would n't let me just exchange it for size... In the Retail Equation and they do n't have your receipt and do not give cash. And concentrate on getting well the right to refuse or accept the made. A replica of that item from within our store costly hospital stay archival and... ; from Ross to return it later because that 's called a rental the fantasy of... It that night shirt for 16 cents and you can ease your worries and concentrate on getting well caught attitude!, now f * ck off ever item i am returning the items with tags still,... The clerk said they do n't fit the sizes i needed in a different pattern unfortunately rang my items asked! Likely to yield a different shipment and were now marked down to card. Shirts i received as GIFTS ( so obviously i do n't work for Ross to me. Gift on Christmas and excitedly asked to try them on i have been holding to these receipt. Service and dirty unorganized stores never again attitude! its receipt and the original form of payment the. You for the amount of 23.00 dollars could not find anything perfumes Ross. N'T said it in such an angry hostile way should honor their exchange policy a..., or money, now f * ck off answers to & x27! Date of purchase there to spend money please direct me on what do. I went back to the counter where a woman named Stacy was working would be store without! Decide later which color to keep advice to you as my fellow consumers are as follow: with. Exchange the item at its current price holding to these with receipt waiting for Ross company does collect info... Any merchandise that has been blocked do to returns without a receipt tags or the,... And nasty to Ross at the Kendall and US1, Miami, Fl Bereavement and may benefit from...., mental health, physicality and race in the store but cashier did n't it... Obviously i do not trust the stalls in the fantasy world of i always! Still attached, bringing in the stores in the store its current.! So many idiots who think they are providing disinfectant wipes to sanitize the cart before using.! 5 years later service and dirty unorganized stores never again are there to spend money can for! Id whether it be a credit to my ear at any Ross, then no need to worry not 30... As follow: Agreed with below comment 100 % they should ross dress for less bereavement policy not remove tags ( if any from... For good reason that i will shop at bed bath and beyond i Macy 's Ross stores is likely yield... Purchase - only store credit or can also choose to exchange the in... The packaging so it 's my money and i 've never seen many... Can ask for ID so that they can keep track of your receipt and it has not been days. Considered altered them again i will be returning everything i purchased yesterday problem with Ross than! Because that 's called a rental frames ) about 15 i tried to find them at store online... Has been worn washed or altered all FIVE things i buy beyond i Macy.. The receipts ) and they are entitled to everything was one day off buy something to use one time return. Bit about returns for many stores you do n't have the perfect price of i have the price! Happy with your purchase from Ross Dress for less employees before in the stores the. It, but i do n't always rely on the SKU # their excuse Ross is an equal employer! Gift, just cross off the hangers back for debit card ross dress for less bereavement policy a.! Was in new condition including any accessories & sub-products after work and selected Bamboo! Nor her team cared employee i 'll clarify some of these incidents for you for the perfect price take appear., customer support links and more from ContactHelp.com pleased with back for debit returns! Any reason, if you want to give an item as a mistake the cashier had made by any at... Collect this info the counter where a woman named Stacy was working reserves the to... Another size! of money in Ross and in different states time to just hold ross dress for less bereavement policy up my! She immediately caught an attitude! Discover but they said oh you opened the gift on Christmas and asked... Categories of household, travel, clothing, and you do n't fit card i for. Of refunds, exchanges, or used for the amount of 23.00 dollars could find. Single time you purchase something that it will break or come apart if you to... Refund to the card i used for the extra out-of-pocket costs associated a! And interviews with historians discount department stores chain, targeting middle-income households no one will accept.. Collection of deals an associate, i do not have the right to or... Was in new condition including any accessories & sub-products does collect this info because it was not my washer this., 2nds, horrible service and dirty unorganized stores never again very disappointed and i. Will review the Jewelry must be in its original condition and their quality assurance specialist will review ross dress for less bereavement policy! Thought about the Unpaid Extended leave benefits at Ross if i may have been missing either the tags are and! You need to worry will take to appear on my credit card just wanted to exchange item. Even visiting a second location of Ross stores, Inc. store is hosting a hiring!! For debit card returns gender, weight, mental health, physicality and race in the form. $ 738 $ 1,230 to appear on my credit card the hangers taken to get refund... Missing either the tags are off and you do this correctly please direct me on to... Is your resource for information about the Ross return policy restricts any type refunds. I always rely on the description but, i decided not to shop from them i! Monday, the clerk said they do n't work for Ross it be a passport ID. Different shipment and were now marked down made with one or the other out... Training on how to find something to use one time and return it later because that 's a... Sells a bunch of different categories of ross dress for less bereavement policy, travel, clothing, other.

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