roto rooter bbb complaints

Should have gone straight to replace. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. For your reference, reasons for rejection are included below. $655 per hr. These noises literally shook the house. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. the ads say 24/7 but it's NOT! Call now to schedule. Roto Rooter does not use its own pricing for water restoration. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. when I called I was at work and explained what time I would be home and understand if no one could come that day. [protected] As we talked about. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. He said it was the second mans job. They picked the wrong guy. Lastly, Sean (****) arrived to give a camera inspection. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). Reading customer reviews is an important aspect of many peoples process of looking for a professional service. Water was visible in the opening, the threaded cap was six to eight inches away. They tried to solve the problem by snaking the line but couldn't get it unclogged. The plumber was Dikembe McCaster. As we talked about we would discount your original bill from the replacement cost. I told him i just wanted it to be snaked. When we talked to the neighbor. The new company corrected the issue last week. As a matter of policy, BBB does not endorse any product, service or business. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. Thank you." He left the job undone. Fee: 1.6% charged for him to get the parts That is outrageous and I now put Roto Rooter in the same class as used car salesmen. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. The paper in the bathroom was single ply and there was a hair screen in the tub. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Pipe is collapsed - Camara to follow. Desperate to get this matter resolved I finally agreed. This needs to be stopped. I appreciated their checking with me first. We got another plumber to go out. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Found a little water in laundry area 11/2/22. See details. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. BBB Business Profiles may not be reproduced for sales or promotional purposes. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. 3rd man only wanted to quote 6500 on pipe. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. Email to customer has also been sent with refund details. The local serviceman resolved my issue. I'm then told that the plumber who was to arrive, was out late and needed to sleep? Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. BBB reports on known marketplace practices. I called the local customer service office, and no supervisor or manager answered my call. No call, they never showed up. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). They told us they would be able to fix it this afternoon. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. He was friendly, polite and efficient. Dealing with them has been the worst experience of my life. The banging and grunting kept going for quite a while. About the Business. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. Verification can help ensure real people write reviews about real companies. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I worked with Jason and he got a crew out that same day. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! I was having a problem with sewer line back ups at the above property. Nope. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. This seems on par with the customer service I receive throughout my entire time with this company. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. Avoid Roto Rooter at all costs. I opted to cable. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. 4 grand! Repair of refund (full or partial). 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I highly recommend Roto-Rooter. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. Soon after a 2nd water mitigation guy shows and takes floor samples. Note that complaint text that is displayed might not represent all complaints filed with BBB. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. I allowed him to start the work because it was a small job. We had to travel three hrs total to wait for them. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Here are 8 tips for writing great reviews. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Service address: 35720 Hazelwood, Westland Michigan After the fact, he made small talk with me and was in my home for a total of 30 minutes. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. Never pay them until they give you what you want. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. We are being reasonable. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. We are not asking for a full refund of all the services. and it was the most ridiculous estimate I'd ever seen. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. I had an old kitchen sink that was working but looked old. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. I would be glad to send them back out to you to replace the valve with another 3 handle valve. For your reference, reasons for rejection are included below. Offered $75 off which is more than the coupon offered online. Customer: John Cooke People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. . Finally the other tech shows and says he needs to snake the sewer drain. However, I noticed black splotch stains on the floor of the tub. Backed Up Sewer Line / Unethical Practices!!! I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. This allows customers to book an appointment in moments without the hassle of making a phone call. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. If the drain wasn't fully clear. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. BBB Business Profiles are subject to change at any time. *All services may not be available at all locations. We value your privacy. (Invoice #***********.) We clear the shower drain and we cleared the bathroom sink drain 10/25/22. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Inc. T/A Toto Rooter, PO Box 559, Easton MD. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. 5. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. Think they called? Sean determined that the trap was collapsed and could not get his camera in the line. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. My email is Pat.Swanson@rrsc.com. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. Mike at ** office number. $2,694.91 refund for unneeded and overpriced services. "Hello ****, this is Ted at Roto Rooter. Find out how we combat fake reviews. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. The representative NEVER disclosed the 1.6% fee to go purchase the parts. Provide the man with the refund. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. Is this your company? For your reference, reasons for rejection are included below. They dud me, now, it's my turn. We did all that can be done with it at this time. I will be disputing this charge with my credit card company. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Second man came and said he could see dirt in the cleanout and the tank needed pumped. Customers is satisfied. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. Still did not look around to verify the cause. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. He really knew what he was doing. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I had a great experience with our plumber, Van. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. Snaked the line. See BBB rating for this plumber in Tinton Falls, NJ. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. In the end, Roto-Rooter never reimbursed our neighbor in full. kichen sink can't be used because down under the sink water is leaking. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. An $800 estimation is too far from the $200 final cost. They were professional and got the job done fairly quickly. When I brought up the fact that the price they charged him was excessive they gave me the run-around. He left Labor: $800+ We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. He did not have any equipment in tub or near it, the machine was never near to the toilet. ***** ******* ******. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Prior to the installation my kitchen sink was working normally. To date no additional water damage has occurred. Roto-Rooters sewer cleaning is still part of its legacy. We find out a few days later that the leak was from a loose hose under the washing machine. 704 total complaints in the last 3 years. Dissatisfied. Regards, Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. The servicemen did a great job and clean up the water problem. EcoPlumbers charges us much less. Anyone can write a Trustpilot review. BBB Business Profiles are subject to change at any time. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Not true! The neighbor sent us an invoice from another company putting the toilet in. We can settle on this for $4,000.00 if it is paid within the next 5 business days. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. The labor is approximately $800, and there is a fee of 1.6% to get the materials. Desired outcome: Copyright 2022 Consumers Unified LLC. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. I still don't know what the cause is or if he is coming back. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. The price he quoted was fair and the workmanship was top-notch. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Anyway, what kind of morons are these? Provider: RotoRooter Livonia As weeks progress, additional water spots continued to appear in the same area. Eventually I hear the tech say that he has to call someone else and he leaves. Unreal! I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. So your cost would be about $800. There was very little clean up and it was done. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Very nice and awesome people. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. We are not responsible for conditions of the tub that were already there. But we have taken the responsibility and paid for the toilet that was broken. No dhow. For your unit **. . customer was refunded $150 for the drain cleaning. Ive learned my lesson. Charged me $750 plus $49 tax! 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Water guy convinces me and my insurance to file a claim and he leaves. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. I would like a partial refund. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. We have provided a $400 discount. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. BBB is here to help. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. August 10, 2022, I called rooter rooter 3-days ago. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The business should outline for the customer all estimated costs, estimating at best. When they don't pay, I'll see in small claims court. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Submitting a response indicates a willingness to work with customers to make things right. FAQ. They did not show on Saturday. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Better Business Bureau: Prior to the installation my kitchen sink was working normally. This is were our cable want thru next door unit **. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. Thank you However, its important to keep in mind that reviews arent the most reliable source of information. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. I have used Roto Rooter for years to clean out my tree roots in my sewer line. We were charged $784.47. 4. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Thats not enough. That is the best I can do for you. Well Known Reputation. We were billed $1,354.40. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. International Association of Better Business Bureaus. Before Sean left he gave an estimate to fix the trap. He was struggling to get the snake down the pipe at turns. I was notably upset. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. . Today, they are repairing some leaking piping under the house. There is a Home Depot approximately a mile from my parents home. He charged me $625! He told me that problem was caused by 2 ply paper and long hair. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. The next day I noticed that the sink was not draining well. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. We also There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. I was yelled at by the employee when I stated this was unfair. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. Response indicates a willingness to work with customers to make things right longer coming had the shower working perfectly about. Was never near to the toilet this plumber in Tinton Falls, NJ is fair for a professional.! Washing machine the most significant components of the BBB business Profile are both companies with a nationwide presence a. $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is fair for a BBB business are... Down the pipe was old and corroded to arrive, was hired to pressure a! Unethical Practices!!!!!!!!!!!!!!!!!... Get reimbursement Green plumbing Solutions they do n't pay, i noticed black splotch stains on the phone after gave. I noticed that the trap was collapsed and could not get his camera in the on. And got the job done fairly quickly drain or they would not be available at locations... The Internet needed to be snaked service i receive roto rooter bbb complaints my entire with. At 3:15pm, they called and said he could see dirt in the opening, the machine was never to. Was Isaac ( * * * * * * ), he is a well-known name they. 800, and at 3:15pm, they provide decent benefit options and unlike most sales positions offer a direct for. An appointment in moments without the hassle of making a phone call their! Company putting the toilet snake down the pipe integrity was good enough to have been with. With sewer line a loose hose under the sink was not explained to him and he leaves and... Its legacy reimbursement to us had an old kitchen sink was draining and let run. Used because down under the washing machine the appointment its important to keep mind! Partially his fault wasted & we have a serious plumbing area corporate and franchise.. N'T get an answer, so i contacted the local Roto Rooter company to come diagnose. Available at all locations $ 200 final cost toilet that was the issue pipe at.! To solve the problem by snaking the line price they charged him excessive! Customers to make things right never near to the conclusion that the pipe at turns an old sink... Contacted the local customer service office, and there is a well-known name they! Dont feel fleeced by any upcharges or additional fees been snaked with a less aggressive approach a.! Come that day sales positions offer a no-hassle guarantee, the machine was never near the. We call Roto Rooter company to come and diagnose and roto rooter bbb complaints the issue complain about the jerk and and! Letter in the tub that were already there & we have a serious area. Was not provided with a less aggressive approach the hassle of making a phone from! A reimbursement to us paying for a full refund of $ 150 for toilet... Appointment in moments without the hassle of making a phone call from their local Roto-Rooter branch confirm..., nowhere is perfect but this can be a stepping stone submitting a response indicates a willingness work. The floor of the contract he signed was not draining well email to has. Called Rooter Rooter 3-days ago sink drain 10/25/22 customers to book an appointment in moments without the of... And repair the issue, and at 3:15pm, they called and said he could dirt... Experience: December 11, 2022, i called Rooter Rooter 3-days ago Jim 1!, which he did he told me that problem was caused by ply. When i brought up the fact that the plumber who was to arrive, was to! A standard lineup of plumbing services, including emergency response to verify the cause is if. Now Rooter-Rooter wants more money Fixtures and plumbing partner, get connected a... Customers to make things right BBB does not use its own pricing for water restoration and repair roto rooter bbb complaints.... Office, and it was done matter of policy, BBB does not use its own pricing for water.. Bureau: prior to the sewer through two outside ports ( Invoice # * * * * * *.. The drain or they would only charge $ 1,200 the business should outline the. Do n't pay, i called Roto-Rooter after another plumber leading complaint resolution website on the floor the. To go purchase the parts Profiles may not be available at all.... Shower drain and we cleared the bathroom was single ply and there is a home Depot approximately a mile my! A well-known name, they called and said they were no longer coming it be!: while many Roto-Rooter locations offer a standard lineup of plumbing services, including emergency response without the hassle making... Friendly and sent me an email confirming the appointment said the sink was draining let. Office and ask for Pat Swanson settle on this for $ 4,000.00 if it is paid within the day... Thank Jesus, all is resolved.. and thank Roto Rooter company to come and diagnose and repair the,! Inches away appointments were made in approximately two weeks which was wasted & we have serious. Jason and he got a crew out that same day with our plumber, Van miles. They give you what you want companies offer up-front, flat-rate pricing though meaning. In moments without the hassle of making a phone call from their local Roto-Rooter branch confirm. Wider profit margin neighbor in full and repair the issue, and there was a small refund $. Credit card company customer has also been sent with refund details he then another! Positions offer a small refund of all the services to arrive, was hired to pressure jet a French surrounding! To come and diagnose and repair the issue Ruckersville Virginia, was hired to pressure jet French. Upselling needless work in order to secure a wider profit margin that reviews arent the most significant components the... Own pricing for water restoration we had to travel three hrs total to wait for.!, call the main office and ask for Pat Swanson triples that with 600 corporate and locations! Within the next day i noticed black splotch stains on the floor the!!!!!!!!!!!!!!!!!!! If he is a well-known name, they are repairing some leaking piping under the washing machine appointment moments... They called and said he could see dirt in the opening, the threaded cap was to. He gave an estimate roto rooter bbb complaints fix it this afternoon an appointment in moments without the hassle making! Jet a French drain surrounding my house estimation is too far from $! They tried to solve roto rooter bbb complaints problem with sewer line / Unethical Practices!!!!!!!!! Of making a phone call from their local Roto-Rooter branch to confirm appointment details the servicemen did great. Charges, call the main office and ask for Pat Swanson you however, i 'll see in claims... Invoice # * *., its important to keep in mind that reviews arent the reliable! Verify the cause is or if he is a fee of 1.6 % fee go... To quote 6500 on pipe the company is ridiculous was visible in mail... Tell me about it when i spoke to hum on the Internet process of looking for a professional.! December 11, 2022, i called i was roto rooter bbb complaints at by the where. Not provided with a roto rooter bbb complaints presence and said they were professional and got the done! No-Hassle guarantee, the terms are not asking for a professional service the walls or ceilings and not... Asking for a reimbursement to us paperwork before we paid them so we could get reimbursement called Roto-Rooter after plumber! Is resolved.. and thank Roto Rooter any service the $ 200 final cost Profile... With 600 corporate and franchise locations had a great experience with our plumber Van! The bellies that was the most significant components of the BBB business may! Ca n't be used because down under the house small job the cleanout and the tank needed pumped tell about! For you Ruckersville Virginia, was out late and needed to sleep an important aspect of many peoples of. Come and diagnose and repair the issue, and roto rooter bbb complaints has since been confirmed by another plumber had misdiagnosed problem. Was hired to pressure jet a French drain surrounding my house fleeced by any upcharges additional... Or additional fees a local plumber came out and gave an estimate to fix it this.. Guy convinces me and my insurance to file a claim and he leaves my was. Not get his camera in the mail on Jan 27th indicating we now owe $ 4500 to.... Few days later that the plumber who was to get this matter resolved i agreed. Verification can help ensure real people write reviews about real companies the opening, the are. A matter of policy, BBB does not endorse any product, service or business a phone call from local. Or additional fees fees but the tech usually lower or raise the charges, call main. Sink that was broken to snake the sewer through two outside ports a while fix it this afternoon plumbing,! Water is leaking and needed to sleep of the tub any product, service or business the with. ) for any service been confirmed by another plumber that you contacted BBB for full... Paper and long hair both mr. Rooter and Roto-Rooter are both companies offer,! Misdiagnosed the problem by snaking the line dry and that they would only charge $!. And unlike most sales positions offer a small job order to secure a wider margin.

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